An open letter to all Tim Horton employees

First off let me say that I really do appreciate all you do. You are there for us 24 hours a day and are responsible for ensuring that hundreds of thousands of Canadians get their morning off to a good start. How many times have we heard something to the affect of “I can’t function without my morning coffee”? Most of you happily prepare our coffee, tea and bagels and serve it to us with a smile. Ninety-nine percent of the time I am a very happy customer and the only thing that puts a damper on my morning is the fact that I have to wait in a lineup of 40 cars before it is my turn at the speaker. This is completely out of your control and only serves to validate how essential your products are to our lives.

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